Below are the types of information we collect about Hardic Machinery customers, partners and suppliers and the ways in which we may collect, store, use and share that information.
We know that you take your privacy seriously, that is why we have written this privacy policy to be fully transparent with you about how we process your information and how you can control the information we collect about you.
We only collect information about you if we have a reason to do so – for example, to effectively deliver our product and services, to communicate with you, or to help us improve customer experience, develop better products or better serve our partners.
These are the main ways in which we may collect information about you:
• If you contact us directly via our websites or via our sales office telephone numbers to request information about our products and services.
• If you buy a product or service directly from us.
• If you participate or respond to our direct marketing promotions or activities (e.g. filling out a response card or survey at an exhibition or via social media).
• Your contact details are passed to us from a third-party partner/reseller with your prior permission.
• If your generator serial number and contact information is transferred to Hardic Machinery while you are having your generator serviced, repaired or replaced.
• If, with your permission, other business entities or partners transfer your personal data to us.
• If we acquired your personal data from a third party media company or event organizer (eg. Magazine or exhibition) with your prior permission.
Now let’s go over the information that we collect and what we may need it for and do with it.
It’s probably no surprise that we collect and securely store information that you provide directly or indirectly to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
Basic Account Information
We ask for basic information from you in order to give you a localized response or service. For example, we require to know your location to put you in contact with your nearest Hardic Machinery office or partner representative and we ask for other information like your application and serial number (if looking for technical support or service contracts) but we do not require this information if you would not like to provide it. If you prefer to withhold information, please note our ability to adequately respond to your request or support you may be limited.
Transaction and Billing Information:
If you buy something from us–fly ash brick plant or spare part for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, bank details or other financial information, place of work and personal contact information including telephone number and email address.
Our Websites
We will use only relevant information supplied to us when you complete any contact forms, or use the live chat service on our website, to help us respond to your inquiry and monitor service quality. Also, if you write a comment on our blog and include personally identifying information (like your name or email address), we will have that information, and so will anyone with access to the Internet. This might be obvious to you…but it’s not to everyone!
Other Online Services
When you register details to access other Hardic Machinery online services (eg. our Resource Space portal) we will hold information on your email address, name, company and the country you are in.
Social Media
We value our interactions with you on our social media channels. You may wish to use social media to tell us about your experience with Hardic Machinery products, or contact us with a query or problem. We review all publically available social media and online sites to stay aware of what customers are saying about us, and our products, and to help resolve queries wherever possible,
The information we collect from social media and online sites, including Facebook, YouTube, Twitter and Linkedin sometimes includes personal information that has been put online and is publically available.
Please be sure to review relevant privacy policies of respective social media platforms before you use them to make sure that you are happy with how your personal information is being collected and shared.
Email Communications
As an existing customer, we may send you communications by e-mail that we believe to be important to you. Provided you are happy for us to do so, we’d also like to keep you up to date on relevant news about Hardic Machinery and our products and services which we think you may find interesting; whether it’s latest product updates or developments, upcoming events or technical advice, we want to make sure you’re happy with the communications you receive from us.
We collect information about how you engage with our e-mails; including whether they are delivered to you, whether you open them, whether you choose to learn more about what's happening at Hardic Machinery (for example, by clicking on a link in our e-mail) and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in all our e-mail correspondence or on our website).
We use that information by itself and in combination with your customer record (the information you share with us) to make sure that we stop sending you support or marketing communications when you ask us to.
We also collect some information automatically:
• Log Information: Like most companies with a web presence, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our online support services–for example, when you use our Resource Space portal or when you interact with one of our support desks or when you submit a form on our website.
• Usage Information: We collect information about your usage of our website. We use this information get insights on how people use our website, so we can make improvements to make information easier to find.
• Location Information: We will determine the approximate location of the device you are using from your IP address. We collect and use this information to, for example, direct your enquiry to the appropriate geographic Hardic Machinery office or representative. We may also collect information about your precise location via our mobile apps, for example when registering a product’s warranty, if you allow us to do so through your mobile device operating system’s permissions.
• Information from online interactions: When you browse our website, we may also log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. We do not link your IP address to any other personal information that you send to us. Like many other websites, we may use a standard technology called a "cookie" to collect information about how you use the website. Save for the use of cookies, we do not automatically log data or collect data apart from information you specifically provide to us.
We will use the information you submit to us to provide you with information you have requested in relation to our services and products.
To communicate with you
If you purchase a Hardic Machinery product we may use the information you have provided to contact you about related products and services. For example, should you purchase a gas generator we may contact you in future about the service contracts available for your generator. Also, if you have given your permission, you will be placed onto our mailing list, as explained above.
To improve our products and services
We may also use your information to improve our products and services based on feedback you provide or based on information we collect of Hardic Machinery website usage. We may also use your information to ensure our products and services are marketed to relevant audiences.
Google
We may share information of existing Google accounts with Google to help us re-engage with customers across the suite of Google platforms including, but not limited to, Gmail, the Shopping Tab, YouTube and Display.
The customer data files we upload will only be used to match customers to Google accounts and to ensure campaigns comply with Google policies.
Google’s system will transform the contact information for Google accounts, like email addresses and phone numbers, into hashed codes using the secure hashing algorithm SHA256, a one-way hashing mechanism that is not unencrypted by Google.
Upon request, we will provide you with a copy of the personal information which we hold about you, we will not charge you for this information unless a request is manifestly unfounded or excessive, particularly if it is repetitive. At your request, we will use reasonable efforts to update / correct personal information previously submitted by you. You may also request that we cease processing the personal information we have about you and that we delete your personal information from our database or records. Please address requests to hardicengineering@gmail.com and insert "data request" as the subject heading, or write to us at the Hardic Machinery address, stating your name and email address for identification purposes.
Hardic Machinery uses a variety of security measures to help protect and maintain security, integrity and availability of your information.
Although data transmission online cannot be guaranteed to be secure, we and our partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with data protection requirements. Our main security measures are:
• tightly restricted personal access to your data on a 'need to know' basis and for the communicated purpose only
• transfer collected data only in encrypted form
• firewalled IT systems to prohibit unauthorised access e.g. from hackers
• permanently monitored access to IT systems to detect and stop misuse of personal …
We retain your information only as long as is necessary for the purpose for which we obtained it and any other relevant and permitted linked purpose. If information is used for more than one purpose we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.
We restrict access to your information to only those persons who need to use it for the relevant purpose.
Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.
Use for marketing
We retain your personal information for as long as is necessary, but only for the relevant purpose that we collected it for. You retain the right to remove this consent at any point.
Use for product and market analysis
We will retain information on generator location and relevant personal information relating to owner (where known) for as long as the generator is known to be in operation, to help us with managing install base and ensure after-market support (spare parts etc).
Use to deliver and uphold service contract liabilities
In relation to your information used to perform any service contractual obligation with you we may retain that data whilst the contract remains in force plus one year to deal with any queries or claims thereafter.
Transferring Information
Hardic Machinery is a worldwide organization. By interacting or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the U.S. and other countries, which may have rights and protections that are different from those in your home country.
Privacy Policy Changes
Although most changes are likely to be minor, Hardic Machinery may change its Privacy Policy over time. Hardic Machinery encourages customers and other stakeholders (for example, distributors and suppliers) to check this page from time to time for any changes to its Privacy Policy. Any changes will be logged in the change log below. Your continued use of Hardic Machinery products and services following any update to this Privacy Policy will constitute your consent to such change
Office Address
C-1, 77/1, Kaka Estate, Ambicanagar Road, Nr. National Plastic, Odhav, Ahmedabad – 382415, Gujarat, India.
Factroy Address
24, Shreeji Estate Near Sankalp Estate, Bakrol Cir, Ahmedabad-382430, Gujarat, India
mixwellindia@gmail.com
hardicengineering@gmail.com
+91 99042 01922
+91 98984 74351
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